FREQUENTLY ASKED QUESTIONS
We have compiled a list of frequently asked questions to help assist you if you are unable to find the answer to your question here please contact our Customer Service team on 0800 408 0660.
Customer Service opening hours: Monday to Friday: 8am - 5pm
Should you need to contact us out of these hours, you are more than welcome to leave a voice message on our messaging system and please remember to leave your full name, postcode and daytime contact number. We promise to promptly respond to all calls and queries upon our return.
Dibor delivery information
Please see our Delivery Information section for more information about where we deliver to and our delivery prices.
PLACING AN ORDER
How Do I register an account?
Creating an account with us is simple quick and easy. All you will need is a valid email address to register your account which will enable you to enjoy secure fast and enjoyable online shopping and exclusive online promotions and discounts.
How do I add items to my shopping basket?
To place an order online find a product you wish to purchase set the quantity to the number you would like to order using the + and – buttons and click “add to basket”. You can then either continue shopping for other items to add to your shopping basket or proceed to checkout to buy your items.
How do I use a promotional code online?
If you have received a promotional offer code you wish to use you can enter the code at the checkout. Click apply and the promotional code will then be added to your order.
How do I add gift wrapping to my order?
If you would like to have your order gift wrapped as a present at the checkout click the small box under Gift Wrap on the item you would like gift wrapped and select which gift wrapping you would like to add.
How do I place an order by telephone?
To place an order by telephone please contact our Customer Service team on 0800 408 0660 and let them know the product code for the item you wish to purchase.
How do I find an item from your catalogue on your website?
Each item in our catalogue is coded with a unique product code. These product codes can be entered into the search bar at the top of our website to find the product you are searching for.
How do I find the stock code for an item online?
To find the stock code for an item click on the Additional Information section below the product description. The stock code is listed as the products SKU.
How do I find the stock code for an item in the catalog?
To find the stock code for an item look at the corresponding product description. The stock code is listed as the products SKU.
How do I return an item?
Please see our returns policy for further details on how to return an order.
What do I do if I have received an incorrect, damaged, or faulty item?
In the unfortunate event of there been a problem with your order, please contact us by calling customer services on Freephone 0800 408 0660 or emailing email@example.com
What items cannot be returned?
In the interest of hygiene, we regret to inform you that all cutlery is non-returnable.