Returns Policy

We want you to be confident to purchase with us so if you are not completely satisfied with your order you can return any item for a full refund within up to 28 days of receiving the order. We are happy to offer a refund should you not be 100% satisfied for any reason. Simply follow the instructions below to return an item.

 
  • You can return all or part of your order to us for a refund within 28 days of receiving your order.
  • If you have received a damaged or incorrect item you will receive a free returns service and we will replace the item as quickly as possible.
  • If you wish to exchange or refund an item as you have changed your mind the cost of the return will be deducted from your refund.
  • In the unfortunate event that there is a problem with your order please call 08004080660 or email customerservices@dibor.co.uk with a picture of the damage and the order number and we will provide further assistance.

Recommended Returns Services

Collect plus

Collect + offers a simple and convenient solution to return an item simply book your return online via the Collect+ website. Print your label, attach the label below and drop your parcel at one of over 5,250 local corner shops open early ‘til late. You will be issued with a receipt and a tracking code to follow your return online.

Royal Mail

Royal mail are the perfect way to return light weight items and offer a reliable economical service for returns. To return an item using Royal mail simply mail the package back to our returns address. If you are unsure of the weight of your order, please contact us for assistance before booking your return.

Dibor Returns Department Address;

JH Walker House
Calder Road
Ravensthorpe
West Yorkshire
WF13 3JS

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